Shipping policy
Shipping Policy
Overview
The price of any Goods will be as quoted on our site from time to time, except in cases of obvious error.
1. Order Processing
- Processing Time: Orders are processed within 1-5 business days (Monday through Friday, excluding holidays).
- Custom Orders: Custom-built or personalised modules may require additional processing time. We will provide you with an estimated shipping date when you place your order.
Please note that we cannot be held responsible for delays caused directly by customs clearance or carrier processing issues, which may include weather-related delays, mechanical issues, packages marked as undeliverable, or address problems. However, we commit to shipping your orders as soon as possible, even in the event of temporary suspensions of shipping services.
Please note that in case of any unexpected circumstances preventing us from shipping goods on time, we reserve the right to withhold refund process until shipping issues have been resolved. At the same time, we oblige to ship the orders within the nearest date possible in case any temporary suspensions of shipping services take place.
2. Shipping Methods and Rates
- Within the EU: All our products are shipped with FedEx Express, and we charge a shipping fee for orders below 200EUR. Shipping costs will be calculated when you place your order.
- Outside the EU: All our products are shipped with FedEx Express, and we charge a shipping fee for orders below 200EUR. Shipping costs will be calculated when you place your order. For orders outside European Union duties and taxes may be charged. The client is responsible for covering the duties and/or taxes, which depend on the local government. If these payments are not met on delivery, the item doesn’t clear customs or if the item is not withdrawn for any reason, the item will be sent back to us or destroyed, depending on local laws return fees and import taxes will be deducted from the clients. Refunds will not be given in these cases, depending on the case - store credit may be given to the client.
3. Price Changes
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
4. Shipping Address
Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by you. If you realise there is an error in your shipping address, please contact us immediately via the contact page.
5. Lost or Damaged Packages
In the unlikely event that your package is lost or damaged during transit, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.
6. PO Boxes
The delivery address must match the billing address. We do not deliver to P.O boxes.
7. Additional Information
Refused or uncollected deliveries – non-EU customers only
The following provision applies exclusively to customers whose habitual residence is outside the European Union.
If an order shipped to a destination outside the European Union is refused by the customer, not collected, or returned due to the customer’s actions or omissions, including failure to pay import duties or taxes, the shipment may be returned to us or destroyed in accordance with applicable local regulations.
In such cases, all costs incurred by us in connection with shipping, return transport, storage, customs clearance, duties, taxes and handling shall be borne by the customer. Where these costs equal or exceed the total order value, no refund will be issued. If the total costs are lower than the order value, the refund amount may be reduced accordingly.
This provision does not apply to consumers within the European Union, whose statutory rights under EU consumer protection law remain unaffected.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Our site contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where the correct price of the Goods is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the correct price of the Goods is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your order and notify you of such rejection.
We are under no obligation to provide the Goods to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.
Payment for all Goods must be paid via PayPal, payment cards, Apple Pay, Google Pay, Shop or wire transfer. We will not dispatch your order until payment for the goods is received in full.
The following provision applies exclusively to customers whose habitual residence is outside the European Union.
For customers outside the European Union, cancellations requested before shipment may be subject to a fee of 5% of the order value to cover non-recoverable payment processing costs.
This provision does not apply to consumers within the European Union, whose statutory rights under EU consumer protection law remain unaffected.