Support

INTRODUCTION

This page covers the privacy policy of b:art instruments, represented by EL Michal Hadas, Wlodkowica 21/8, 50-072 Wroclaw, Poland, VAT ID PL8971788710. Throughout the site, the terms “we”, “us” and “our” refer to b:art instruments. We are strongly committed to protecting and respecting your privacy.

This policy (together with our terms of use Terms and Conditions and any other documents referred to on it) applies to this specific website www.bartinstruments.com ("our site"), and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of the Data Protection Act 1998 (the "Act"), the data controller is b:art instruments. 

We inform customers that the online store software provider Shopify, based in Canada, may store customer data outside the European Economic Area, but the data will only be transferred to countries that provide an adequate degree of protection based on a decision of the European Commission, and to countries that do not provide an adequate degree of protection only if adequate safeguards are provided, including but not limited to standard contractual clauses adopted by the European Commission or binding corporate rules.

 

INFORMATION WE COLLECT FROM YOU

We may collect and process the following personal information about you:
Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by b:art instruments, and when you report a problem with our site;
If you contact us, we may keep a record of that correspondence;
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
Details of transactions you carry out through our site and of the fulfilment of your orders;
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access; and If you choose to invite friends to join our site, we may ask you for their email addresses which we may use to contact persons by email with.

 

IP ADDRESSES AND COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They will help us to improve our site and to deliver a better and more personalised service. They enable us:
To estimate our audience size and usage pattern;
To store information about your preferences, and so allow us to customise our site according to your individual interests;
To speed up your searches;
To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Please note that our advertisers may also use cookies, over which we have no control.

 

WHERE WE STORE YOUR PERSONAL DATA

b:art instruments will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

USES MADE OF THE INFORMATION

We use information held about you in the following ways: To ensure that content from our site is presented in the most effective manner for you and for your computer;
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
To carry out our obligations arising from any contracts entered into between you and us;
To allow you to participate in interactive features of our service, when you choose to do so;
To notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form or registration form).

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

 

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, as well as any of our associated companies, including but not limited to, our marketing agencies, event management companies and distributors who will communicate with you only on our behalf and who will not contact you about their own products and/or services. We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
If b:art instruments or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use Terms and Conditions, and other agreements; or to protect the rights, property, or safety of b:art instruments, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at support@bartinstruments.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates, including but not limited to our marketing agencies, event management companies and distributors. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of EUR10 to meet our costs in providing you with details of the information we hold about you.

 

PROCESSING AND PROTECTION OF PERSONAL DATA

1. The CUSTOMER'S Personal Data Administrator processed in connection with the use of the ONLINE STORE is SELLER.
2. Providing personal data, as well as consent to their processing are completely voluntary. All personal data provided to us are processed only to the extent and purpose for which the CUSTOMER agreed. In the event that the CUSTOMER does not provide the data necessary to fulfill the order and does not agree to their processing, it may not be possible to complete the order.
3. The administrator ensures the security of the transferred data and the implementation of CUSTOMER's rights resulting from the RODO Regulation.
4. The CLIENT has the right to access their personal data and rectify their request to completely remove or limit the right to process their personal data, the right to object to processing - for this purpose you can use the function in the user account store update program or submit a report ( e.g. to the e-mail address provided), specifying the request for changes or deletion of data from the records. The customer has the right to withdraw his consent at any time.
5. The CLIENT has the right to receive data regarding a structured, commonly used machine-readable format. He also has the right to send this data to another administrator, without any obstacles on the part of the ADMINISTRATOR from which the data will be extracted (Article 20 (1)). In cases where it is technically possible, the CLIENT may request the ADMINISTRATOR to forward its data directly to another administrator (Article 20 (2)).
6. The ADMINISTRATOR may refuse to delete the CUSTOMER's data only in cases specified by applicable law, in particular if the CLIENT has not paid all amounts due to the ADMINISTRATOR.
7. To perform the contract service, it is necessary to provide the following CONSUMER data:

• surname and name,
• address for shipping products,
• e-mail adress,
• telephone number,
• in the case of the company, the company name and tax identification number.

    8. All personal data provided during the ordering process is used only to form, conclude, change or terminate the Contract between the SERVICE PROVIDER and the CLIENT and fulfill the Contract of Sale or contract for the provision of electronic service or order fulfillment and are not made available to other institutions or third parties - except those described in point .6.

    9.In the case of the sale of products via the ONLINE STORE in order to deliver products to the CLIENT, personal data necessary to address and deliver the parcel are provided to companies professionally involved in the delivery of parcels - in particular Poczta Polska and courier companies - together with entrusting the shipment to be delivered.

   10. Personal data is processed only for the period necessary to perform the contract or the purpose for which the consent was granted.

- for maintaining an account in the Online Store database - the basis for processing this data is the agreement (regulations) which has been accepted by the User. We will process this data as long as the User does not terminate the concluded contract or until the time of possible claims expiration;

- data in sales documents - for the period required by the accounting regulations;

- e-mail address used to send an information bulletin - for the period of validity of the user's consent. Consent can be withdrawn at any time;

- address data used to send marketing information about the Administrator's own services - (the basis of the processing is a legitimate interest of the Administrator - Article 6 (1) letter f of the RODO). We will process this data for as long as the User does not object to the processing of data for this purpose.

- they are removed after this period

   11. The customer has the right to lodge a complaint against the actions of the ADMINISTRATOR to the President of the Office for Personal Data Protection.

 

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@bartinstruments.com 

Overview

The price of any Goods will be as quoted on our site from time to time, except in cases of obvious error.

All prices are in Euro (EUR), which is the accepted currency.

 

1. Order Processing

• Processing Time: Orders are processed within 1-5 business days (Monday through Friday, excluding holidays).
• Custom Orders: Custom-built or personalised modules may require additional processing time. We will provide you with an estimated shipping date when you place your order.

Please note that we cannot be held responsible for delays caused directly by customs clearance or carrier processing issues, which may include weather-related delays, mechanical issues, packages marked as undeliverable, or address problems. However, we commit to shipping your orders as soon as possible, even in the event of temporary suspensions of shipping services.

Please note that in case of any unexpected circumstances preventing us from shipping goods on time, we reserve the right to withhold refund process until shipping issues have been resolved. At the same time, we oblige to ship the orders within the nearest date possible in case any temporary suspensions of shipping services take place.

 

2. Shipping Methods and Rates

• Within the EU: All our products are shipped with UPS Standard or Poczta Polska, free of charge.
• Outside the EU: All our products are shipped with DHL Express, and we charge a shipping fee for orders below 200EUR. Shipping costs will be calculated when you place your order. For orders outside European Union duties and taxes may be charged. The client is responsible for covering the duties and/or taxes, which depend on the local government. If these payments are not met on delivery, the item doesn’t clear customs or if the item is not withdrawn for any reason, the item will be sent back to us or destroyed, depending on local laws return fees and import taxes will be deducted from the clients. Refunds will not be given in these cases, depending on the case - store credit may be given to the client.

 

3. Price Changes

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

 

4. Shipping Address

Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by you. If you realise there is an error in your shipping address, please contact us immediately via the contact page.

 

5. Lost or Damaged Packages

In the unlikely event that your package is lost or damaged during transit, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.

Once an order is shipped, if the customer refuses reception of the delivery, the package will be abandoned and no refund will be given.

 

6. PO Boxes

The delivery address must match the billing address. We do not deliver to P.O boxes.

 

7. Additional Information

Our site contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where the correct price of the Goods is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the correct price of the Goods is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your order and notify you of such rejection.

We are under no obligation to provide the Goods to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Payment for all Goods must be paid via Paypal, payment cards via eCard (Visa, Visa Electron, Master Card, Master Card Electronic, Maestro) or wire transfer. We will not dispatch your order until payment for the goods is received in full.

If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to reach out to our customer support team via the contact page.

 

 

Return Policy

We understand that sometimes things don't work out as planned, and we're here to help make your return process as smooth as possible.

 

1. Return Eligibility

You can return any item within 30 days of purchase, provided it is in its original condition. This means the product must be unused, undamaged, and in its original packaging.

 

2. Return Process

After contacting us through our CONTACT page, you will be provided with a unique Return Merchandise Authorisation (RMA) number and instructions on how to return the product. Package your item securely, including all original packaging and accessories. Write the RMA number on the outside of your package and ship it to the address provided by our support team.

 

3. Refunds

Once we receive and inspect your returned item, we will notify you via email. If your return is approved, we will process your refund to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable.

 

4. Exchanges

If you wish to exchange your item for a different product, please use the same contact form as above. We’ll accommodate any exchange requests similarly to how we process refunds.

 

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damage or defect to expedite the process.

 

6. Return Shipping Costs

• Returns within the EU: For returns within the European Union, we offer a prepaid return shipping label. The cost of the return shipping will be deducted from your refund.
• International Returns: For international returns, you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

 

7. Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Custom-built or personalised products

 

8. Additional Information

If you have any questions about our return policy or need assistance with your return, please don’t hesitate to reach out to our customer support team via the contact page.

Overview

Please read these Terms & Conditions ("Terms", "Terms & Conditions") carefully before using our website, www.bartinstruments.com (the "Service"), operated by b:art instruments ("us", "we", or "our"). b:art instruments offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

You understand that your content (not including payment card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

1. Acceptance of Terms

By accessing or using our Service or buying our products, you agree to be bound by these Terms, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. If you disagree with any part of the terms, then you may not access the Service nor buy anything from us.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

2. Changes to Terms

You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. 

It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.

 

3. Website Ownership

This website is owned and operated by b:art instruments. All content on our website, including but not limited to design, text, graphics, interfaces, and the selection and arrangement thereof, is the exclusive property of b:art instruments and is protected by intellectual property rights. You may not reproduce, distribute, or create derivative works from any content on our website without our express written consent. Unauthorised use of any content may violate copyright, trademark, and other laws.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

 

4. Content Accuracy

We strive to ensure that the information on our website is complete, accurate, and current. However, we do not guarantee that the information contained on this website is entirely free of errors, inaccuracies, or omissions. Any reliance you place on such information is strictly at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

5. Orders and Payment

By placing an order through our website, you are offering to purchase a product subject to these terms and conditions. All orders are subject to availability and confirmation of the order price. We reserve the right to refuse any order you place with us.

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. This does not apply to our Store. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. This does not apply to our Store.

 

6. Shipping and Delivery

Please refer to our Shipping Policy for detailed information on our shipping and delivery terms. We are not responsible for any delays or losses caused by shipping carriers or customs processes for international orders.

 

7. Returns and Refunds

Please refer to our Return Policy for detailed information on our returns and refunds terms. We reserve the right to refuse a return if it does not meet the conditions outlined in our Return Policy.

 

8. Standard Manufacturer Warranty

Our products come with a standard warranty as outlined in the product documentation. The warranty covers manufacturing defects for a period of one (1) year from the date visible on the proof of purchase. It does not cover damage caused by liquids, heat, smoke, general abuse, or unauthorised modifications. For further information please contact us via the Contact form.

 

9. Pricing Changes and Adjustments

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue a product at any time without prior notice. We are not liable to you or any third-party for any price change, suspension, or discontinuance of any product.

 

10. Accuracy of Product Pictures

We have made every effort to display as accurately as possible the colours and images of our products that appear on the website. We cannot guarantee that your computer monitor's display of any colour will be accurate.

 

11. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by b:art instruments. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that b:art instruments shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of any such content, goods, or services available on or through any such websites or services.

 

12. Personal Information

Your submission of personal information through the Service is governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.

 

13. Prohibited Uses

You are prohibited from using our products, the site or its contents:

• For any unlawful purpose;
• To solicit others to perform or participate in any unlawful acts;
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
• To submit false or misleading information;
• To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
• To develop, design, manufacture, or produce nuclear, missile, chemical or biological weapons.
• To collect or track the personal information of others;
• To spam, phish, pharm, pretext, or scrape;
• For any obscene or immoral purpose;
• To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

 

14. Limitation of Liability

In no case shall b:art instruments, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

 

15. Governing Law

These terms and conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with Polish law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Poland.

 

16. Environmental impact

Under the Waste Electrical and Electronic Equipment (WEEE) Regulations, we are committed to reducing the environmental impact of our products. You can return your old electronic equipment to us for recycling when you purchase a new product from us. Please contact customer service for details on how to return your used electronics.

 

17. Indemnification

You agree to indemnify, defend and hold harmless b:art instruments and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms & Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

18. Severability

In the event that any provision of these Terms & Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

19. Termination

These Terms & Conditions are effective unless and until terminated by either you or us. You may terminate these Terms & Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms & Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

20. Contact Information

Questions about the Terms and Conditions should be sent to us via the Contact form or directly to support@bartinstruments.com.

-Where Can I find the manual for my module?

-The manuals are found on the respective module’s product page.

 

-Where can I purchase a b:art instruments product?

-You can either use the contact form on the product page or find a dealer near you.

 

-When will my order be shipped?

-We ship most orders in 1-2 business days.

 

-Can I send Line level signals into/from my b:art instruments modules?

-Our modules are designed to only accept Eurorack signals, which are much louder than Line/Instrument level signals. To avoid damaging your equipment, we recommend using dedicated level shifters before connecting your gear together with our modules.