Shipping & Returns

Overview

The price of any Goods will be as quoted on our site from time to time, except in cases of obvious error.

All prices are in Euro (EUR), which is the accepted currency.

 

1. Order Processing

  • Processing Time: Orders are processed within 1-5 business days (Monday through Friday, excluding holidays).
  • Custom Orders: Custom-built or personalised modules may require additional processing time. We will provide you with an estimated shipping date when you place your order.

Please note that we cannot be held responsible for delays caused directly by customs clearance or carrier processing issues, which may include weather-related delays, mechanical issues, packages marked as undeliverable, or address problems. However, we commit to shipping your orders as soon as possible, even in the event of temporary suspensions of shipping services.

Please note that in case of any unexpected circumstances preventing us from shipping goods on time, we reserve the right to withhold refund process until shipping issues have been resolved. At the same time, we oblige to ship the orders within the nearest date possible in case any temporary suspensions of shipping services take place.

 

2. Shipping Methods and Rates

  • Within the EU: All our products are shipped with UPS Standard or Poczta Polska, and we charge a shipping fee for orders below 200EUR. Shipping costs will be calculated when you place your order.
  • Outside the EU: All our products are shipped with DHL Express, and we charge a shipping fee for orders below 200EUR. Shipping costs will be calculated when you place your order. For orders outside European Union duties and taxes may be charged. The client is responsible for covering the duties and/or taxes, which depend on the local government. If these payments are not met on delivery, the item doesn’t clear customs or if the item is not withdrawn for any reason, the item will be sent back to us or destroyed, depending on local laws return fees and import taxes will be deducted from the clients. Refunds will not be given in these cases, depending on the case - store credit may be given to the client.

 

3. Price Changes

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

 

4. Shipping Address

Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by you. If you realise there is an error in your shipping address, please contact us immediately via the contact page.

 

5. Lost or Damaged Packages

In the unlikely event that your package is lost or damaged during transit, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.

Once an order is shipped, if the customer refuses reception of the delivery, the package will be abandoned and no refund will be given.

 

6. PO Boxes

The delivery address must match the billing address. We do not deliver to P.O boxes.

 

7. Additional Information

Our site contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where the correct price of the Goods is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the correct price of the Goods is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your order and notify you of such rejection.

We are under no obligation to provide the Goods to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Payment for all Goods must be paid via Paypal, payment cards via eCard (Visa, Visa Electron, Master Card, Master Card Electronic, Maestro) or wire transfer. We will not dispatch your order until payment for the goods is received in full.

If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to reach out to our customer support team via the contact page.

 

 

Return Policy

We understand that sometimes things don't work out as planned, and we're here to help make your return process as smooth as possible.

 

1. Return Eligibility

You can return any item within 30 days of purchase, provided it is in its original condition. This means the product must be unused, undamaged, and in its original packaging.

 

2. Return Process

After contacting us through our CONTACT page, you will be provided with a unique Return Merchandise Authorisation (RMA) number and instructions on how to return the product. Package your item securely, including all original packaging and accessories. Write the RMA number on the outside of your package and ship it to the address provided by our support team.

 

3. Refunds

Once we receive and inspect your returned item, we will notify you via email. If your return is approved, we will process your refund to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable.

 

4. Exchanges

If you wish to exchange your item for a different product, please use the same contact form as above. We’ll accommodate any exchange requests similarly to how we process refunds.

 

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damage or defect to expedite the process.

 

6. Return Shipping Costs

  • Returns within the EU: For returns within the European Union, we offer a prepaid return shipping label. The cost of the return shipping will be deducted from your refund.
  • International Returns: For international returns, you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

 

7. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Custom-built or personalised products

 

8. Additional Information

If you have any questions about our return policy or need assistance with your return, please don’t hesitate to reach out to our customer support team via the contact page.